Term and Conditions

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD IMMEDIATELY CEASE THE USE OF THIS WEBSITE  

DETAILED DESCRIPTION OF GOODS AND/OR SERVICES:
MacCloud's Vapour (Pty) Ltd is a business in the Electronic cigarette industry that imports Electronic cigarette products and accessories for reselling.

DELIVERY POLICY:
Subject to availability and receipt of payment, requests will be processed within 24 hours during week days being Tuesday to Friday and delivery/tracking number will confirmed by way of email.

EXPORT RESTRICTION: 
The offering on this website is available to South African clients only.

RETURNS AND REFUNDS PROCEDURE AND GENERAL CONDITIONS:

 Unfortunately E-Liquids once opened cannot be returned/exchanged due to the nature of the product.

NO WARRANTY OR GUARANTEE IS OFFERED ON PRE-MADE COILS. NO EXCHANGE ON PRE-MADE COILS IF BOUGHT INCORRECTLY.

PLEASE NOTE WE DO NOT!!! COLLECT ITEMS FROM POST OFFICES.

 Please note that orders placed and not paid unless by prior arrangement with management that have not been paid within 24 hours from the time of purchase shall be canceled without written confirmation. Please note it is your responsibility to forward proof of payment to online.macclouds@gmail.com and we strongly suggest that you do not rely on the banking apps to do so.

 The purchaser shall inspect the goods on arrival and must notify MacCloud's Vapour within 24 hours of receipt of the goods if any goods are damaged and items not received. Please do not open any goods without checking them to be correct first. Please contact us via email or whatsapp immediately.

 Should the purchaser fail to do this it shall be deemed as goods accepted. If the purchaser wants to return any goods for whatever reason the purchaser may do so within 7 days of receipt of the goods. All goods must be in an unused condition.

 MacCloud's Vapour will refund or replace the goods, however MacCloud's Vapour will not be liable for the refund on shipping expenses unless it is due to an error on our behalf. Should there be a claim for a manufacture default the goods will be returned by the purchaser to MacCloud's Vapour for replacement after receiving confirmation from the owner Connor.

 If the item is found to have a manufacturing fault and is within the warranty period the item will be repaired or replaced unless due to user negligence. Please note that as per the Consumer Protection Act MacCloud's Vapour is allowed up to 20 Working days to check the device and return it to the purchaser. However every effort will be taken to lessen the time frame as possible.

 Goods in transit from the purchaser to MacCloud's Vapour remains the client’s responsibility until signed for in store. All goods returned must contain all relevant parts along with original order number and or proof of purchase.

 Should goods be found to have been damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense.

 MacCloud's Vapour abides by the manufactures warranty and no warranty claim will be processed if the purchaser has misused the product or not abided by the instruction laid out by the manufacturer.

 We offer a 7 day refund policy where should the purchaser feel the product has a fault we will exchange it. Refunds are only issued after all other recourses have been taken to rectify the problem with the purchaser, should the purchaser require a refund then the cost of getting the product back to MacCloud's Vapour is at the purchaser expense and refunds will be processed on receipt of the goods. The goods must arrive with all components and must be returned in good condition.

 Please note that E-juice will not be refunded if opened. 

 REGRETTABLY NOT RETURNS OR REFUNDS WILL BE ENTERTAINED ON SALE ITEMS.

Cancellation of orders by the client will attract a fee equal to the fee charged by Paygate.

PRODUCT PICTURES:

 Product pictures may vary in color from the actual item.

CUSTOMER PRIVACY POLICY:

 MacCloud's Vapour (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569. 

PAYMENT OPTIONS ACCEPTED:
 Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the MacCloud's Vapour (Pty) Ltd bank account, the details of which will be provided on request.

CARD ACQUIRING AND SECURITY:
 Card transactions will be acquired for MacCloud's Vapour (Pty) Ltd via Yoco  who are the approved payment gateway for all South African Acquiring Banks. Yoco uses the strictest form of encryption, namely 3D-Secure technology and no Card details are stored on the website(An SSL certificate is a digital certificate that authenticates a website's identity and enables an encrypted connection. SSL stands for Secure Sockets Layer, a security protocol that creates an encrypted link between a web server and a web browser). Users may go to www.yoco.co.za to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS:
 Customer details will be stored by MacCloud's Vapour (Pty) Ltd separately from card details which are entered by the client on Yoco’s secure site. For more detail on Yoco refer to www.yoco.co.za.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY:
 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

RESPONSIBILITY:
 MacCloud's Vapour takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

PRODUCT IMAGES:

 Product images are for illustrative purposes only and may vary from actual product. We do take every care to provide the closest representation of the actual product

TYPOGRAPHICAL ERRORS:
 In the event that a MacCloud's Vapour product is mistakenly listed at an incorrect price, MacCloud's Vapour reserves the right to refuse or cancel any orders placed for said product. MacCloud's Vapour reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, MacCloud's Vapour shall issue a credit to your account for the amount charged. We cannot offer Credit Card refunds at this time.

COUNTRY OF DOMICILE:
 This website is governed by the laws of South Africa and MacCloud's Vapour (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 

 MacCloud's Vapour (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

USE OF SITE:  
 Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a MacCloud's Vapour employee, other licensed employee, host or representative is prohibited. You may not upload to, distribute, or otherwise public through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or public rights, abusive illegal, or otherwise objectionable with may constitute or encourage a criminal offence, violate the rights of any party of which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit other so to join or become members of any other commercial online service or other organization.
  
INDEMNIFICATION:
 You agree to indemnify, defend, and hold harmless MacCloud's Vapour, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.

COMPANY INFORMATION:
 This website is run by MacCloud's Vapour (Pty) Ltd based in South Africa trading as MacCloud's Vapour (Pty) Ltd and with registration number 2020/112898/07  and Connor Crawford being director.

CONTACT DETAILS:
 Company Physical Address: 110 Soutpansberg Drive, Van Riebeeck Park, Kempton Park, Gauteng, South Africa, 1619
Email: macclouds.i.v@gmail.com | Cell: 0716142184